In an emergency, call 112
StaffCare is not an emergency service. If you have chest pain, trouble breathing, heavy bleeding or confusion, call 112 or go to the nearest hospital now.
Contact us
Email support@staffcaregh.com. Include your phone number and the name of your employer, and tell us what went wrong. Please do not put medical details in your email.
Signing in
- Getting an account. StaffCare is provided through your employer. When they add you, you get a text with a link to set your password. If you have no text, ask your HR team to add you.
- Forgotten password. Choose “Forgot your password?” on the sign-in screen and we will send a link to reset it.
- No sign-in code. Check the number is the one your employer registered and wait a minute before asking for another. Codes last 5 minutes.
Seeing a doctor
- When. Doctors are available from 7am to 10pm.
- How. Tap Request medical help, tell us what is wrong, and choose chat or voice. Video is on the Standard and Plus plans.
- Calls not working. Allow StaffCare to use your microphone, and your camera for video, in your phone's settings.
- Membership paused. Your employer's account needs attention. Please speak to your HR team.
Your account and information
- Read how we handle your information in our privacy notice and member terms.
- To delete your account, see delete your account.
- Read about how StaffCare provides care.