Delete your account

How to ask

1. Email us to ask for deletion at support@staffcaregh.com. Give your full name, the phone number on your account and your employer. You can also reach this page from Profile, Delete my account, in the app.
2. We confirm it is you by sending a code to that phone number.
3. We end your access and delete your personal data as set out below, and tell you when it is done. We aim to finish within 30 days.

Your employer is told only that you are no longer on StaffCare, and never why. If they pay for your membership, ask them too, so they stop adding you.

What we delete

• Vitals you logged and your mood check-ins
• Your date of birth, sex and NHIS details
• Your app notifications and the device details used to send them
• Your access to the app

What we must keep

Some records cannot be deleted straight away, and are used for nothing else while they are kept:

• Your medical record (consults, messages, doctors' notes, prescriptions, lab requests, referrals and sick notes), with the name and phone number that identify it, for as long as clinical record-keeping rules in Ghana require.
• The log of who opened health records, for 6 years, to keep them safe.
• Invoices and payments of your employer, which show totals and not health details, for 7 years for tax.

You can ask for a copy of your information at any time. See our privacy notice.