Not for emergencies
StaffCare is not an emergency service. If you have chest pain, trouble breathing, heavy bleeding, fits or confusion, call 112 or go to the nearest hospital now. If you describe danger signs, the app tells you to call 112. It may not recognise every emergency, so do not wait for it to tell you.
Who treats you
You are paired with a named doctor who is registered with the Medical and Dental Council of Ghana. StaffCare checks each doctor's registration before they can see members. Doctors are available from 7am to 10pm.
What a remote consult can and cannot do
A doctor can advise you, issue a prescription or lab request, write a referral or a sick note. A remote consult cannot replace a physical examination. StaffCare does not provide hospital admission, surgery or maternity care, and does not pay hospital bills, so keep your NHIS card. Your doctor refers you on when you need to be seen in person.
Vitals tracking
On the Plus plan you can note your blood pressure, blood sugar, weight and height. The readings are ones you measure and type in yourself, so the app does not measure anything and cannot check their accuracy.
The app shows a label, such as normal or high, by comparing your reading with general guide ranges for adults. The label is a guide and not a diagnosis, and may not suit you if you are pregnant, a child, or have a health condition. Talk to a doctor before making any decision about your health or medicine, and never change a medicine because of a label in the app.
The StaffCare app is not a medical device. It does not diagnose or treat any condition on its own: care comes from the doctors you speak to.
More information
See our privacy notice, member terms and support page.